A new wave of communication technology is quickly approaching and researchers are now investigating ways to configure next-generation mobile networks.

There's a lot of interest and excitement around generative AI in the contact center. It appears that generative AI is poised to remake the contact center in 2024. There's a lot of things that will change regarding customer service, including roles, reporting, onboarding, and even customer expectations. But I’m not convinced this impending generative AI revolution will actually improve customer satisfaction (CSAT).

About 283 million people worldwide suffer from alcohol use disorder, a debilitating health challenge for which limited therapeutic options are available. The cost to society is estimated at greater than $2 trillion annually.

The human eye can perceive about 1 million colors, but languages have far fewer words to describe those colors. So-called basic color terms, single color words used frequently by speakers of a given language, are often employed to gauge how languages differ in their handling of color.

For reasons of food security and economic incentive, farmers continuously seek to maximize their marketable crop yields. As plants grow inconsistently, at the time of harvesting, there will inevitably be variations in quality and size of individual crops.